Testimonial 41 – Thomas W

Customer Stories


Since we founded EVELO in 2011, thousands of people now have an electric bike they’ll enjoy for years to come.

This bike is solid construction and everything about this bike is top quality

Thomas Whitby
Uses Evelo for: recreation
15 miles per week

What a bike dream come true! I'm 69 years old male with emphysema and live in the hills of western Pennsylvania. I purchased the Evelo Aries with N360 gears and extended battery. Believe me it was well worth the money!

I bike on a lot of trails and the Evelo bike handles them all. I no longer have to dismount to walk up hills, in fact I don't have to dismount unless I want to.

This bike is solid construction and everything about this bike is top quality. Being handy and have a lot of tools I was able to assemble this bike in about 45 minutes. I am a recreational user for fair weather biking and winter where I live is not for biking. This bike make me feel confident that I will complete my goals without problems.

This bike had more options as standard equipment than any of the others

Jeffery Johnson
Uses Evelo for: recreation, errands
35 miles per week

When I was doing my research on electric bikes and learning about all the options I had decided to purchases a different brand locally, mainly for the servicing end of it. However because my wife is only 5' I was concerned about the distance between the peddles and the seat. None of the local bike shops had their bikes in stock so they would call the respective supplier for an answer. Guess what, most never got back and if they did it would be two to three days later. Kind of lax don't you think?

Becoming frustrated I researched Evelo and low and behold this bike had more options as standard equipment than any of the others I had researched. I emailed them for the peddle to seat distance and within five minutes they called me, answered all my questions and within another ten minutes I paid for two Aurora's. In 48 hours they were on my doorstep. I'm handy so putting them together was a snap, 30 minutes each.

I found I could turn my wife's handle bars backwards which brought them very close and made her very happy. (I have no idea why she likes this but if she's happy so am I. It is not necessary). She loves this bike. She keeps the gears in the hard to peddle mode and simply turns the throttle as much as is required for hills. I love all the options so I use everything.

Oh, and by the way we are not spring chickens, heading for home base if you know what I mean. Not telling my wife's age but me, I'm 70. The only drawback was the weight. It cause my wife to struggle getting started when pushing off with her leg, Hello dear (I said), don't push with your leg, just stand there holding the bike with one foot on the peddle and turn the throttle and the bike took off all by itself. Well glory be you would have thought someone just gave her a happy face.

In short, we love these bikes and the great service we have received.

Call them or email them, and someone will respond nearly IMMEDIATELY

Lynn Huiskamp
Uses Evelo for: recreation, errands
45 miles per week

I’ve been intrigued with the idea of ebikes for a few years, and love any bike that encourages more people to hop back on a bike.  I live in a rural, very hilly part of Wisconsin and bike commute 20+ miles every day.  For 12 years, I’ve ridden a road bike.  I still love the challenge and speed of my road bike, but know there are days (at age 54) when I need to dial it back.  The EVELO makes it wonderfully possible to find a good balance with recovery.

I also wanted an ebike in my inventory so I could enjoy more rides with friends who might not be keen to bike our beautiful hills.  The EVELO, again, hit this need perfectly.  Bikers of all ages and abilities can manage the EVELO and bike considerably more miles than they thought possible.  And they LOVE it!

Perhaps the most unexpected use I’ve found for the EVELO is a utilitarian one on our small farm.  We have a few goats that manage to get around fencing and go “free range” occasionally.  It is so easy to hop on my EVELO and ride through a field and round up the goats!  Some rough terrain is no problem for my Aurora, and I can move much faster than if I was on foot!

Customer Service with EVELO is as good as has been reported by others.  Call them or email them, and someone will respond nearly IMMEDIATELY.  That fact, alone, should move EVELO to the top of the list for anyone considering an ebike.

It is a piece of cake. What a pleasure.

Eddy Lungren
Uses Evelo for: recreation
70 miles per week

I bought the EVELO Aurora for my partner who has trouble riding the hills with me. We will both be 75 this year and want very much to continue being active. Well, the EVELO is the solution!

Now she rides the hills as if it were flat land where she passes me with a big smile on her face asking “What is the problem?”. She is so pleased and now is the one who often initiates a bike ride. Then there are times when I get to ride the EVELO. I have taken it over the hill to town several times now, and it is a piece of cake. What a pleasure.

Chris R
Uses Evelo for: recreation, errands, commuting
20 miles per week

It's been almost a year now (Date/Time: 6-Feb-2015 13:21:41 PST) since I have purchased my bike and I really love my Evelo Aries! I haven't ridden my "other" electric bike at all since I received my Aries!

I ride daily for commuting, errands, recreation, and off-road/road trips (just for fun)! I wish the headlight was brighter and the lights used a secondary battery, but I have a light I wear on my head that is extremely bright and the bike's tail light suffices for cars to see me on the road.

The full suspension and center drive are the main reasons I purchased this bike. The full suspension because the country roads in SE PA are not smooth riding and the center drive to use gears for all the rolling hills that can be miles long uphill riding. I ride my bike to work everyday in all weather (see Pic).

I haven't had extensive experience with electric bikes, but I have no complaints about this bike, besides the dull head light. BIG OLE RECOMMEND! The service from Evelo has been above and beyond as well for the minimal interaction I have had and no complaints at all! I don't provide a lot of feedback on products, but this is a great bike at a decent price! My "other" $500 electric bike doesn't even compare, but suffices as a backup just in case (flat tire, I reck, or whatever).

Mindy Sherwood
Uses Evelo for: errands, commuting
25 miles per week

I purchased an Aries e-bike in early September. We had to figure out shipping to a remote island in Alaska. The Evelo staff was excellent in helping me to barge the bike up to Alaska. It arrived within a week, well packaged and easily assembled.

I have had an absolutely wonderful time now riding my new Evelo to work nearly every day. It is only a 2.2 mile commute one-way but it is such a nice ride along the inner channel on a Southeast Alaska island. Today was 37*, a nice crisp morning with the moon shinning just over the horizon early in the morning. The bike has performed better then I had anticipated. I get some exercise as well as an assist when I get a bit tired, especially at the end of the work day.

It rains nearly every day here and the fenders keep the road grime off of me well and the brakes don't seem to mind the extra moisture. The front suspension makes the ride smooth when I get to those areas on the path that are a bit bumpy. My biggest concern with the bike was the fit. I am 5' 2" and wasn't sure I could find a bike to fit me. This Aurora model had a smaller wheel size which fits me perfectly. I don't even have to drop the seat height to it lowest setting so it would even fit a more petite rider. I do wonder sometimes why the bikes are so heavy, around 55#. This really isn't a problem when riding the bike but I don't think I could lift it up onto a bike rake without some help. Other then the weight, I couldn't be more happy with my purchase!

Mark Konrath
Uses Evelo for: recreation, errands
20 miles per week

What a great experience buying my first electrical assist bike has been. I will have to say I was hesitant to buy my first electric bike and especially hesitant to purchase it online. My first real experience with electric assist bikes was on a trip to Montreal, Canada where they were much more common than in the states. When I returned home to Wisconsin I started to research them on the internet. My research kept returning me to EVELO because they had the best information on the bikes and the components.

When I decide I would like to purchase one I looked locally in the Milwaukee area and was able to find a few ambassadors who sold the bikes but who were not able to give me as much information as I had gotten from EVELO. When comparing prices I found I could get much more bike for the price from EVELO than anywhere local. Once purchased shipping was done in a very timely manner with constant updates and follow us from the EVELO staff. Once I received the bike the staff went out of their way to be sure I was happy with my purchase.

Being in Wisconsin I was not able to ride the bike much until winter was over but now that it is I use it all the time. When I need to run an errand or just feel like getting outside I get on my bike and enjoy a leisurely and enjoyable trip that doesn't pollute or cost me anything other than a few cents of electricity. This bike is one of the best purchases I have made. Also, I would highly recommend getting the NuVinci N360. I did and absolutely love it. Thanks to everyone at EVELO!

Uses Evelo for: recreation, exercising
50 miles per week

I had the absolute best customer service experience with Evelo that I've ever had with any company. We currently live in California but are moving to Washington state and I wanted to take advantage of the labor day special that Evelo was offering, but I did not want to have the bikes shipped to us here in California only to have to move them shortly thereafter. The customer service rep went out of his way to come up with a solution to get us what we need. He also helped us decide on the bikes we wanted, being very thorough in his answers, as well as responding very quickly to my questions. I don't think I've ever been treated so well by any company, and Evelo was rewarded with our purchase of two Aurora bikes. We love Evelo and highly recommend them as they know how to do customer service right. While we've not received our bikes yet (we are having the shipping delayed until we move) we sure do love the company!

New York
Uses Evelo for: recreation

I got the Omni Wheel two months ago, and I am very satisfy with it. With the 3 modes of biking assist, I can do my normal training with the lowest setting, or venture into any unknown trail that I would have never tried. I don't have to worry if the trail is too long, or if it is too deep. I know the Omni Wheel will help me to come back with minimal effort, if I choose to.

I'm not an athletic person, but within these two months, I rode so many miles exploring new biking trails. Riding a lot more miles than my last 10 years combined.

I had some difficulty putting the parts onto the bike and I had to contact the customer support twice. Although they always response back within 24 hours, that is 24 hours x2 too late to try out the new toy. I have to take off 1 star from the simplistic documentation, and some small quality issue on the riding sensor. Overall, it is a great product and I would certainly buy it again.

Uses Evelo for: recreation, commuting
40 miles per week

Our experience has been very good. I had some concerns around purchasing ebikes on the internet, but there were no problems and everything worked out very well. Customer Service replied all my questions very quickly.