Why Our Customers Offer to Buy us Beer or 5 Ways We Improved the Customer Service Experience
Love at first ride.
The EVELO blog
At EVELO, about half of our current staff is focused on customer service.
When we initially launched the company, our support was primarily e-mail focused and followed a traditional offering of Monday through Friday from 9am to 5pm. It was an acceptable – and perhaps even the norm in the business world – but nothing really remarkable or note worthy. … Read more
In early 2012, we were getting ready to launch EVELO.
We spent the previous year getting everything in place for the launch, but still knew that we had an uphill battle. As a new company that focuses on online distribution with a product that starts at around $2,000, we not only had to create awareness about our electric bikes, but also prove to our clients that our products were reliable and worthy of their business. As a young company, our work was cut out for us. … Read more
At EVELO, we do the majority of our interactions online. Since we work with clients all over the country, we’ve built our infrastructure to be able to accommodate customers no matter where they live.
When you do the majority of your business online, you have access to a lot of data that can help make business decisions which is good. However, precisely because we do so much of our business online, there is a downside as well – that is we don’t have as much of a face-to-face interaction with customers. … Read more
In today’s installment of the 3 Minute Electric Bike Video Series where we are demystifying electric bikes we are talking about things you might want to ask a vendor before an electric bike purchase. … Read more
In today’s installment of the 3 Minute Electric Bike Video Series where we are demystifying electric bikes we will be talking about how to increase the range of your e-bike’s battery. There are a number of things that you can do that can really change how far you can go on a single charge. … Read more
Hi I am Bill Cummings and I am the Customer Service Director at EVELO electric bicycles. In this first installment of our 3 Minute Electric Bike Video Series, where we will help demystify electric bikes, I am going to talk to you about why electric bicycles are limited to 20mph.
It’s a federal regulation that is in place to differentiate electric bikes from other vehicles on the road and there are basically three primary criteria … Read more