Love at First Ride Guarantee
Everything we do as a company is focused on giving you a sense of joy and happiness, not just on your first ride, but on every trip you take. Because of this, we decided that a standard satisfaction guarantee would be inadequate. We don’t want you to be merely satisfied – we want you to be absolutely, positively ecstatic with your new EVELO Electric Bicycle.
What Does This Mean For You?
We want you to be happy with every aspect of your interaction with us – before, during, and after.
|10-Day At-Home Trial – At EVELO, our company’s goal is to have every single customer love their new electric bike, and we want to do everything we can to make that happen. To ensure that every single customer is 100% happy with their EVELO product, we offer the industry’s first 10-Day At-Home Trial policy. Try the bike or Omni Wheel at home, and if it’s not the right fit, ship it back to us within 10 days from the date of delivery for an exchange or a 100% refund on the price of the bike. We even cover return shipping, so there are no surprises, no hidden fees and no hassles for you – our customer. We’re that confident that you will love your new EVELO!|
|Your “Perfect Seat” Guarantee – Your EVELO Electric Bicycle comes equipped with a high-quality seat. However, we realize that every customer’s needs and preferences are unique. As such, we offer a special “Perfect Seat” Guarantee. If you prefer an alternate seat, just visit the local bike shop of your choice within 30 days of the bike’s delivery, purchase the seat that you like the most, and we will reimburse you up to $40! This is just one of many ways we ensure that you are 100% comfortable and satisfied with your bike.|
|4-Year/20,000-Mile Warranty – We want you to enjoy your EVELO Electric Bicycle for years to come, so if there are ever any problems with the battery, motor, or other key components, you can count on us being there to help!|
|FREE Fast Shipping – We love instant gratification as much as anyone! Not only do we offer free shipping anywhere in the continental U.S., but every in-stock order leaves our warehouse next business day if purchased by 5pm PST. Once it leaves the warehouse, your bike will be delivered quickly and right to your door within 5 business days!|
Talk to the CEO – Around here, CEO stands for Chief Electric Officer. If there is anything you’re not satisfied with, he wants to hear about it! With that in mind, we offer a “Talk to the CEO” program. Simply contact us to set up a convenient time, and you’ll hear back from our co-founder and CEO, Boris Mordkovich, within one business day.
* For general questions or issues, our helpful customer service associates are available by phone and email.
Wondering where to go next?
- Check out and customize your perfect electric bike
- See the EVELO difference – Mid-Drive Motor | NuVinci “Infinite Gears” Hub | Love at First Ride
- Ask our e-bike experts about any questions you have (we are here 7 days a week)