Get free Fedex ground shipping anywhere in the continental U.S. and Canada


Most in-stock orders for the continental U.S. and Canada are processed on the next business day and then shipped via FedEx Ground or on another major carrier. Once on their way, they should reach their destination within 5 business days (depending upon your location). Canadian orders may require a few additional days to handle the customs paperwork.

Refurbished and pre-owned bicycles are shipped within 1 week from purchase date.

Our warehouse and fulfillment center is based in Kent, WA – just a few miles from Seattle on the West Coast. Most of our orders are shipped directly from there. For estimated transit times once FedEx has picked up your purchase from our warehouse, find your location on the map below (U.S. only).



Hawaii & Alaska Shipping

We are happy to deliver to customers in Hawaii and Alaska. However, due to higher freight costs, we charge:

– $199 shipping fee per bike to Hawaii
– $389 shipping fee per bike to Alaska

Please note that sometimes the actual shipping cost for these locations is higher – in essence, the above are subsidized rates.


Canada Shipping

For a limited time, we are offering free shipping to Canada (regular $149).

You can order directly on the site.


Canadian Taxes

Canadian orders are subject to Casual Import Taxes, which include the sales tax due in your location and assorted other fees resulting from clearing customs, but we will absorb those charges ourselves. So the price you pay for ordering from Canada is exactly the same as a U.S. customer would pay, including free shipping!


International Shipping

Unfortunately, we can only ship our bikes to the U.S. and Canada at this time. International orders are not supported.


Pick Up From the Warehouse in Kent, WA

If you wish to pick up your order directly from the warehouse at Kent, WA, please contact us to set up a pick-up date and time. We will provide $100 credit for warehouse pick-ups.


How the Bike is Shipped

EVELO Electric bicycles are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel and fender, set up the handlebars and screw in the pedals, and you’re done.

Want to see how easy it is to assemble the bike? Check out one of our quick 6-minute videos on assembly for Aries/AuroraLuna, or Orion.

If you prefer, we can ship your order to a bike shop of your choice to have them assemble it and perform their usual tune-up. You will need to arrange this with the bike shop ahead of time and include that information in the Special Instructions box when you order. As well, please contact us as soon as you place your order to ensure that it gets routed to the correct address in a timely manner. Feel free to get in touch with us if you need any assistance with coordinating this.