Shipping Information

We ship for FREE anywhere in the continental U.S. and offer special $99 shipping rate to Canada.

Our warehouse and fulfillment center is based in Kent, WA – just a few miles away from Seattle and the border with Canada. Most of our orders are shipped directly from there.

Most in-stock orders for the continental U.S. are shipped within 24 hours via FedEx Ground or other major carriers and will generally reach their destination within 1 to 5 business days. Canadian orders may require a few additional days to handle the customs paperwork.

Refurbished and pre-owned bicycles are shipped within 1 week from purchase date.

For your convenience, we have provided an estimated transit time map below:

Hawaii & Alaska Shipping

We are happy to serve customers in Alaska. However, due to high freight costs, we charge a $389 shipping fee per bike to ship there.

Unfortunately, we cannot currently serve customers in Hawaii, as we are not able to ship lithium batteries via air. If you can arrange for your own shipping, please contact us and we’ll be happy to assist.

Canada Shipping

We do ship to Canada at a discounted $99 shipping rate.

Please order directly on the website.

International Shipping

Unfortunately, we can only ship our bikes in the U.S. and Canada at this time. International orders are not supported.

Pick Up From The Warehouse

If you wish to pick up the bike directly from the warehouse at Kent, WA, please contact us to setup a pickup date and time.

How The Bike Is Shipped

EVELO Electric Bicycles are shipped 95% assembled. When you receive your bike, you will simply need to attach the front wheel and fender, set up the handlebars and screw in the pedals, and you’re done.

Want to see how easy it is to assembly the bike? Check out our quick 6-minute video on assembly for Aries/Aurora and Luna.

If you wish, we can also ship your order to any bike shop of your choice to have them assemble it and perform a customary tune up. You will need to arrange this with them ahead of time and contact us as soon as you place your order to ensure that it gets routed to the correct address. Feel free to get in touch with us if you need any assistance with coordinating this.

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