Shipping Information

Get FREE FEDEX GROUND SHIPPING anywhere in the continental U.S. and Canada!

Most in-stock orders for the continental U.S. and Canada are shipped next business day via FedEx Ground or other major carriers and will generally reach their destination within 1 to 5 business days. Canadian orders may require a few additional days to handle the customs paperwork.

Refurbished and pre-owned bicycles are shipped within 1 week from purchase date.

Our warehouse and fulfillment center is based in Kent, WA – just a few miles away from Seattle and the border with Canada. Most of our orders are shipped directly from there. For your convenience, we have provided an estimated transit time map for U.S. deliveries below:


Premium “Special Care” Shipping

In addition to our Free FedEx Shipping option, we are glad to offer a Premium “Special Care” Shipping alternative for an extra $150 per electric bike.

When you select the Premium “Special Care” Shipping option, your bike will be shipped via a private LTL (Less-Than-Truckload) Carrier which will provide the following benefits:

  • Shipped On a Pallet – with LTL, your bike will be shipped strapped to a pallet to ensure a greater level of care during the shipping process.
  • Scheduled Delivery – the private LTL Carrier will call you to schedule a delivery during a time that’s convenient for you.
  • Complementary 6-Month Warranty Extension – when you select the Premium “Special Care” Shipping during checkout, you will receive a free 6-month warranty extension ($99 value).

Due to the higher degree of care, LTL deliveries for electric bikes typically cost from $200 to $400 depending on your location. However, to provide you with this service, we currently offer a subsidized rate of just $150. Select it during the checkout process to upgrade your shipping method.

Hawaii & Alaska Shipping

We are happy to serve customers in Hawaii and Alaska. However, due to high freight costs, we charge:

$249 shipping fee per bike to Hawaii
- $389 shipping fee per bike to Alaska

Please note that oftentimes the actual shipping costs for these locations is higher, but this is a subsidized rate.

Canada Shipping 

For a limited time, we are offering free shipping to Canada (regular $99)!

You can order directly on the site.

Canadian Taxes

Canadian orders are subject to Casual Import Taxes, which are added at the time of the order. The actual amount varies according to the destination province or territory. Please see below for a complete list.

Quebec 15%
New Brunswick 13%
Newfoundland/Labrador 13%
Nova Scotia 15%
Ontario 13%
Prince Edward Island 14%
Alberta 5%
British Columbia 12%
Manitoba 13%
Saskatchewan 10%
Nunavut 5%
NW Territories 5%
Yukon Territory 5%

International Shipping

Unfortunately, we can only ship our bikes in the U.S. and Canada at this time. International orders are not supported.

Pick Up From The Warehouse in Kent, WA

If you wish to pick up the bike directly from the warehouse at Kent, WA, please contact us to setup a pickup date and time.

How The Bike Is Shipped

EVELO Electric Bicycles are shipped 95% assembled. When you receive your bike, you will simply need to attach the front wheel and fender, set up the handlebars and screw in the pedals, and you’re done.

Want to see how easy it is to assembly the bike? Check out our quick 6-minute video on assembly for Aries/AuroraLuna, or Orion.

If you wish, we can also ship your order to any bike shop of your choice to have them assemble it and perform a customary tune up. You will need to arrange this with them ahead of time and contact us as soon as you place your order to ensure that it gets routed to the correct address. Feel free to get in touch with us if you need any assistance with coordinating this.