EVELO Announces Industry’s Best E-Bike Warranty: 4-Year/20,000-Mile
Love at first ride.
The EVELO blog
Category: Inside EVELO
Seattle, WA. March 8, 2017 EVELO Announces Industry’s Best E-bike Warranty: 4-Year/20,000-Mile EVELO Electric Bicycles announces the launch of the most comprehensive warranty in the electric bike industry. The details are as follows: All EVELO electric bicycles are now warranted for 4 years or 20,000 miles (whichever comes first) from purchase. This covers new electric bikes, … Read More
Brr! It may finally be March, but it’s definitely still chilly out there. If you’re like us, going too long without getting on your bicycle can make you go crazy, but you don’t want to risk your health by going out into the cold unprepared.
We already gave you 10 tips for biking safely in winter weather, but if you complement that with some of these amazing accessories, you’ll be happily biking no matter what the temperature or weather is outside. So read up, strap on this gear, and get out there!
Looking for some new reading material? Well, whether you like blogs about health & nutrition, retirement planning, housing, technology, or general news, we’ve got you covered.
The EVELO team has chosen five of our favorite websites in each of those categories, so with 25 new sites to read, you’ll have plenty of fresh news to keep you sharp.
Some of the sites are specifically tailored for the 55+ crowd, while others feature great content for people of any age, but either way – these are THE sites to read, starting with our favorites in each category first.
“So, where are your electric bikes made?”
This question comes up often in our interactions with customers.
There is a simple answer and a more complex one. … Read more
As EVELO continues our fourth year of operations, we keep working towards becoming a company that our customers are proud to do business with, where our team members look forward to working at, and where we always aim to do things a bit different from the rest.
One thing becoming increasingly important to me, as the company’s co-founder and CEO, is transparency. I strongly believe that the more transparent we are – as a company – the stronger the relationship we build with our customers and the better the environment we create for all of our team members. … Read more
This year, about 98% of our business will come from customers who buy directly from us online. For a lot of customers, it’s a fairly novel concept – to buy something like a bicycle online and its true, it is a fairly new approach to selling bicycles. … Read more
When we were starting EVELO several years ago, one of the key challenges that we needed to solve was distribution of the bikes. How do we distribute the bikes to the users and provide them with test-ride opportunities in the most effective way? … Read more
At EVELO, about half of our current staff is focused on customer service.
When we initially launched the company, our support was primarily e-mail focused and followed a traditional offering of Monday through Friday from 9am to 5pm. It was an acceptable – and perhaps even the norm in the business world – but nothing really remarkable or note worthy. … Read more
In early 2012, we were getting ready to launch EVELO.
We spent the previous year getting everything in place for the launch, but still knew that we had an uphill battle. As a new company that focuses on online distribution with a product that starts at around $2,000, we not only had to create awareness about our electric bikes, but also prove to our clients that our products were reliable and worthy of their business. As a young company, our work was cut out for us. … Read more
At EVELO, we do the majority of our interactions online. Since we work with clients all over the country, we’ve built our infrastructure to be able to accommodate customers no matter where they live.
When you do the majority of your business online, you have access to a lot of data that can help make business decisions which is good. However, precisely because we do so much of our business online, there is a downside as well – that is we don’t have as much of a face-to-face interaction with customers. … Read more