How We Are Building a Service Network Around the Country
Love at first ride.
The EVELO blog
This year, about 98% of our business will come from customers who buy directly from us online. For a lot of customers, it’s a fairly novel concept – to buy something like a bicycle online and its true, it is a fairly new approach to selling bicycles. … Read more
Safety is paramount when riding in traffic. With distracted drivers and narrow roads, anything that can increase your visibility is a help. While the best thing that you can do as a cyclist is to act as if you are invisible, getting noticed sure is a plus!
Every well prepared rider carries a few things on each ride to make sure that in case of mechanical issues, they make it home! One these indispensable items is a good multi-tool, the bicycling equivalent of a Swiss Army knife. … Read more
When we were starting EVELO several years ago, one of the key challenges that we needed to solve was distribution of the bikes. How do we distribute the bikes to the users and provide them with test-ride opportunities in the most effective way? … Read more
In this week’s 3 Minute Electric Bike Video Series where we help to demystify electric bikes, we are talking about why more local shops don’t carry electric bikes. There are a couple reasons and it’s mostly about the different types of shops that exist out there. … Read more
Our EVELO Customer Service Agents are bike riders too! They have come up with a list of their favorite accessories, apps and gadgets that they use and will be sharing them with you! This week, David shares one of his favorite apps!
Have you ever wondered how hilly your ride really is? Or how fast you were going down that big hill? … Read more
In today’s installment of our 3 Minute Electric Bike Video Series, where we demystify electric bikes we are talking about why more electric bikes don’t offer regenerative braking on their bikes. … Read more
At EVELO, about half of our current staff is focused on customer service.
When we initially launched the company, our support was primarily e-mail focused and followed a traditional offering of Monday through Friday from 9am to 5pm. It was an acceptable – and perhaps even the norm in the business world – but nothing really remarkable or note worthy. … Read more
In early 2012, we were getting ready to launch EVELO.
We spent the previous year getting everything in place for the launch, but still knew that we had an uphill battle. As a new company that focuses on online distribution with a product that starts at around $2,000, we not only had to create awareness about our electric bikes, but also prove to our clients that our products were reliable and worthy of their business. As a young company, our work was cut out for us. … Read more
At EVELO, we do the majority of our interactions online. Since we work with clients all over the country, we’ve built our infrastructure to be able to accommodate customers no matter where they live.
When you do the majority of your business online, you have access to a lot of data that can help make business decisions which is good. However, precisely because we do so much of our business online, there is a downside as well – that is we don’t have as much of a face-to-face interaction with customers. … Read more