Get free FedEx ground shipping anywhere in the continental U.S.
Most in-stock orders for the continental U.S. are processed on the next business day and then shipped via FedEx or on another major carrier. Once on their way, they should reach their destination within 5 business days (depending upon your location).
Refurbished and pre-owned bicycles are shipped within 1 week from purchase date.
Our warehouse and fulfillment center is based in Sumner, WA – just a few miles from Seattle on the West Coast. Most of our orders are shipped directly from there. For estimated transit times once FedEx has picked up your purchase from our warehouse, find your location on the map below (U.S. only).
Hawaii & Alaska Shipping
We are happy to deliver to customers in Hawaii and Alaska. However, due to higher freight costs, we charge:
– $199 shipping fee per bike to Hawaii
– $389 shipping fee per bike to Alaska
Please note that these are subsidized rates – at times the actual shipping cost for these locations is higher.
In September 2018 we had to make a decision to stop shipping to Canada. While we have a lot of loyal EVELO owner all over Canada, the duties had become prohibitively expensive and the logistical challenges involved had made it difficult to provide the buying experience to which our customers are accustomed. We believe that if we cannot deliver a highest possible level of customer experience, we would rather not do it at all.
Unfortunately, at this time we only ship our bikes to the U.S. only. International orders are not supported.
How the Bike is Shipped
EVELO electric bikes are shipped 95% assembled. It takes a few easy steps to complete the assembly. Step-by-step instructions are included and detailed assembly videos are also available.
We also offer professional assembly through a bike shop in your area or Velofix. Learn more about our various assembly and delivery options.