Get free UPS ground shipping anywhere in the continental U.S.


Most in-stock orders for the continental U.S. are processed on the next business day and then shipped via UPS Ground or on another major carrier. Once on their way, they should reach their destination within 5 business days (depending upon your location).

Refurbished and pre-owned bicycles are shipped within 1 week from purchase date.

Our warehouse and fulfillment center is based in Sumner, WA – just a few miles from Seattle on the West Coast. Most of our orders are shipped directly from there. For estimated transit times once UPS has picked up your purchase from our warehouse, find your location on the map below (U.S. only).


Hawaii & Alaska Shipping

We are happy to deliver to customers in Hawaii and Alaska. However, due to higher freight costs, we charge:
– $199 shipping fee per bike to Hawaii
– $389 shipping fee per bike to Alaska

Please note that these are subsidized rates – at times the actual shipping cost for these locations is higher.


Canada Shipping

Our shipping to Canada is subject to the following fees:
– Any order amount $1,500 or above – $149 flat fee
– Any order amount between $500 and $1,499 – $99 flat fee
– Order amount of $499 or less – $39 flat fee

You can order directly on the site.


Canadian Taxes

Canadian orders are subject to Casual Import Taxes, which include the sales tax due in your location and assorted other fees resulting from clearing customs. We will collect those taxes and fees on your behalf during the ordering process. Keep in mind that the cost in Canadian dollars depends upon the current exchange rate.


International Shipping

Unfortunately, we can only ship our bikes to the U.S. and Canada at this time. International orders are not supported.


Pick Up From the Warehouse in SUMNER, WA (NEAR SEATTLE)

If you wish to pick up your order directly from the warehouse at Sumner, WA, please contact us to set up a pick-up date and time. We will provide $100 credit for warehouse pick-ups.


How the Bike is Shipped

EVELO Electric Bicycles are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel and fender, set up the handlebars and screw in the pedals, and you’re done.

Want to see how easy it is to assemble the bike? Check out one of our quick 6-minute videos on assembly for Aries/AuroraLuna, or Orion.

If you prefer, we can ship your order to a bike shop of your choice to have them assemble it and perform their usual tune-up. We will charge an additional $199 during checkout and will handle all communication and logistics with your local shop. You will be notified once your fully-assembled bike is ready to be picked up from the shop.

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