Who We Are
EVELO is an electric bicycle company launched in 2011 with the ultimate goal of making cycling more enjoyable and removing barriers that keep people from cycling!
We produce, distribute and support stylish electric bicycles that make hills and headwind disappear, shorten commute times and make cycling more fun than ever!
When you deal with us, you are dealing with a small group of people obsessively committed to delivering fantastic customer service.
Need help with assembling a bike? We’ll help you find a shop near you to assemble it.
Need a warranty part replacement? It’ll be shipped out to you via overnight or priority mail.
Have a question? You will have a Customer Service Manager who will know you by name and help you with any questions or concerns you may have.
We are a small company that wants to make a positive impact in the lives of our customers. We do it by delivering a quality, stylish electric bike that you will enjoy for years to come and “wowing” you through amazing customer service.
Are We Living Up To Our Commitment? See What Our Customers Say
See what our long-time customers have to say about EVELO electric bicycles!
Click here to read up-to-date reviews about EVELO.
We are a small group of people who love what we do. Below are just some of the folks on our team that you may hear from when you reach out to us!
Boris Mordkovich – Co-Founder and Chief Electric Officer – Around here, CEO stands for Chief Electric Officer. Whether it’s finding the best people to join our growing team or jumping on the phone to help resolve an urgent customer’s issue, Boris’ goal is to ensure that the company lives up to the trust that customers place in the EVELO brand. With that in mind, we’re introducing a first in our industry – the “Talk to the CEO” program. And if there is anything you’re not satisfied with, he wants to hear about it – just shoot him an email at firstname.lastname@example.org and you’ll receive a response within 1 business day, guaranteed.
Yevgeniy Mordkovich – Co-Founder and Director of Operations – To get every single bike produced, individually tested, and delivered to the doorstep of the customer requires coordination of dozens of people at every level – factory, warehousing and fulfillment. Behind all of that, you’ll find Yevgeniy ensuring that every single customer gets the bike they want in their hands as soon as possible.
Bill Cummings – Director of Customer Service – If you have a question about our product, you’ve probably come across Bill at one point or another. At any given time, Bill can be found chatting up our customers, handling support issues and improving our support infrastructure to ensure that every question gets a response in a quick and friendly way!
Nancy Lowndes – Office Manager & Jill-Of-All Trades – Nancy keeps the operation going smoothly in the day-to-day hubbub of the business! Between assisting folks to meet with our Ambassadors and Dealers for a test ride, being our voice on social media, running surveys to learn more about the needs of our customers – she sure stays busy, but is always happy to answer a question or help out a customer.
John O’Donnell – Customer Service Manager – John works with our customers both in sales and in service of their bicycles. John also connects with new Tour & Rental companies and Independent Agents who are interested in coming on board.
Frances Krug – Order & Shipping Coordinator – Frances stays busy processing customer orders and ensuring timely shipping of all EVELO products. Every order is fulfilled under Frances’ watchful eyes to ensure the highest customer satisfaction!
Alex Stegemann – Customer Service Manager – Alex is part of our customer service team working with both new sales and service on all our EVELO bikes. Alex also takes time to help coordinate (and star in!) our EVELO videos.
We are based in busy New York, where cycling, technology and innovation intersect on a daily basis.
If you’re in the neighborhood, stop by for coffee, chocolate and a test-ride! Our office is located at 175 Varick Street Floor 4, New York, NY 10014.
* Please give us a call at 877-991-7272 or email us about 24-48 hours in advance, so we can make sure a team member is available to meet with you!