The rating is partly for the bike and partly for the service I experienced before and after purchase. Bill, their salesman and I exchanged 24 emails before and ‘after’ the purchase. He has continued to be helpful with such matters as a bike carrier, bags that can be fitted to the bike, and so on. All this after the sale was made and they stood to make no profit. Now that’s my kind of service and my kind of company.
The bike handles beautifully. That is not simply my assessment, it is the judgment of my bike guy who hates to work on electric bikes. He was surprised, though I was less so, owing to the smart positioning of the motor. The power of the bike is very good, but not exceptional, and that actually works better for me. I am 72 and want to work and get some CV, but I also need to guard an ankle I broke in three places. The first time I rode the bike I went up to town, a rise of 115′ in .8 miles. Normally I average 8-10 MPH and often have a sore ankle the next day, but on the Aurora my average was 12-15 MPH … and my ankle was fine! The two other rides were similarly successful, though I do need to practice using the Pedal Assist in traffic. It can be a bit surprising when it kicks in. I have used it off road a bit just to test the suspension. Nothing dramatic or daredevil – just grass, a grassy hill and a dirt road. It met all challenges better than I had expected. I am 190# and when using just the power to take a break on a hill, I get 6 MPH. Nothing dashing, but it is progress. I would buy this bike again in a flash.